Frequently asked questions
How long do I have to place an order online?
Pre-order access codes are only available for 48 hours after picture day. This is to ensure we do not miss any orders placed after we submit the print orders. If you happen to miss the 48 hour window, please call Hoffer Photo directly to place an order. We can usually still take orders over the phone.
What are my options if I do not want to order online?
For orders on picture day, we will always bring plenty of extra order forms that can be filled out at the time of the shoot.
How do I see my child's portrait before ordering?
We know you are anxious to see the images taken of your child for school or sports. When packages are delivered back to school or league, there will be a proof with an access code that is unique only to your child. Simply follow the instructions on the card to access and purchase your child's portrait.
I do not have the insert. How do I get the code?
Send an email to firstname.lastname@example.org with the following information.
What are the benefits of pre-ordering online?
1. You can order in advance when you have the time. Usually up to two weeks before picture day.
When and where can I get my photos?
All packages are delivered to the league or school approximately 2-3 weeks after picture day. Teachers and coaches will be handing these out to each student or athlete.
I placed an order, but my photos are not with the rest of the team/class. What do I do?
As much as we try to be perfect, mistakes are still made from time to time. It's possible our lab missed an order. Please contact Hoffer Photo directly and we will make sure to resolve the matter. These missed orders will be sent directly to you, so no need to worry about coordinating a pickup time.